Cancellation Policy

Cancellation requests must be emailed to [email protected] with your full name, cohort name, and payment reference. We confirm receipt within two business days.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Individual consumers in Korea may withdraw from distance contracts within seven days of purchase without stating a reason, unless services have begun with their express consent and acknowledgment that withdrawal is then limited as law permits.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Approved refunds are initiated to the original payment method where possible. Processing times follow card networks and banks, typically five to fourteen business days after initiation.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Custom enterprise engagements with signed statements of work follow the cancellation clauses in that document. Digital materials already delivered in full may reduce refundable amounts proportionally.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Public cohort withdrawals more than twenty-one days before the start date receive a full refund minus payment processor fees where non-refundable by processors. Withdrawals within twenty-one days receive a fifty percent credit toward a future cohort unless a replacement seat is filled.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

This policy applies to training fees published on this site. Third-party exam vouchers purchased elsewhere are not refundable by us.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Hardcopy materials shipped internationally, non-standard lab extensions, and rush scheduling fees are generally non-refundable once incurred.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Credits issued instead of cash refunds expire twelve months from issuance unless extended in writing.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

If you believe a refund was wrongly denied, escalate with any supporting documentation. We aim to resolve good-faith disputes without unnecessary delay.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Please contact us before initiating chargebacks so we can trace payments; mistaken chargebacks may incur administrative recovery fees where permitted.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

Refunds mirror pre-tax amounts shown on invoices; tax treatment depends on your entity type and local rules.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.

If translated versions differ, the Korean-language enterprise contract, when present, prevails for that client; otherwise the English site policy governs informal enrollments.

ClusterForge Academy operates training programs primarily aimed at professionals in the Republic of Korea and remote participants who voluntarily enroll. Where the Framework Act on Consumers or the Act on Electronic Commerce applies, you retain statutory rights regardless of any clause below.

Direct policy questions to [email protected]. Postal correspondence may be sent to the registered business address listed on the Contact page.